Amazon Connect Cases (cases)

Additions

Actions

• UpdateRelatedItem
  
  • Description:  Grants permission to update a related item associated to a case in the case domain
  • Access:  Write
  • Resources: 

    Name: Case

    Required: Yes

    Name: Domain

    Required: Yes

    Name: RelatedItem

    Required: Yes

Conditions

• cases:CreatedBy
  
  • Description:  Filters access by who created the the resource (user ARN or custom entity)
  • Type:  String
• cases:RelatedItemType
  
  • Description:  Filters access by the type of related item. Possible values: Contact, Comment, File, Sla, ConnectCase, Custom
  • Type:  String

Updates

Resources

• RelatedItem
  
  Conditions
  
  • ＋ cases:CreatedBy
  • ＋ cases:RelatedItemType