Amazon Connect (connect)

Additions

Actions

• ActivateEvaluationForm
  
  • Description:  Grants permission to activate an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form
  • Access:  Write
  • Resources: 

    Name: evaluation-form

    Required: Yes

  • Conditions: 

    connect:InstanceId

• CreateEvaluationForm
  
  • Description:  Grants permission to create an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. Question and section identifiers cannot be duplicated within the same evaluation form
  • Access:  Write
  • Resources: 

    Name: evaluation-form

    Required: Yes

  • Conditions: 

    connect:InstanceId

• DeactivateEvaluationForm
  
  • Description:  Grants permission to deactivate an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form
  • Access:  Write
  • Resources: 

    Name: evaluation-form

    Required: Yes

  • Conditions: 

    connect:InstanceId

• DeleteContactEvaluation
  
  • Description:  Grants permission to delete a contact evaluation in the specified Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: contact-evaluation

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• DeleteEvaluationForm
  
  • Description:  Grants permission to delete an evaluation form in the specified Amazon Connect instance. If the version property is provided, only the specified version of the evaluation form is deleted
  • Access:  Write
  • Resources: 

    Name: evaluation-form

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• DescribeContactEvaluation
  
  • Description:  Grants permission to describe a contact evaluation in the specified Amazon Connect instance
  • Access:  Read
  • Resources: 

    Name: contact-evaluation

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• DescribeEvaluationForm
  
  • Description:  Grants permission to describe an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described
  • Access:  Read
  • Resources: 

    Name: evaluation-form

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• ListContactEvaluations
  
  • Description:  Grants permission to list contact evaluations in the specified Amazon Connect instance
  • Access:  List
  • Resources: 

    Name: instance

    Required: Yes

  • Conditions: 

    connect:InstanceId

• ListEvaluationFormVersions
  
  • Description:  Grants permission to list versions of an evaluation form in the specified Amazon Connect instance
  • Access:  List
  • Resources: 

    Name: evaluation-form

    Required: Yes

  • Conditions: 

    connect:InstanceId

• ListEvaluationForms
  
  • Description:  Grants permission to list evaluation forms in the specified Amazon Connect instance
  • Access:  List
  • Resources: 

    Name: instance

    Required: Yes

  • Conditions: 

    connect:InstanceId

• StartContactEvaluation
  
  • Description:  Grants permission to start an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact. The evaluation form version used for the contact evaluation corresponds to the currently activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started
  • Access:  Write
  • Resources: 

    Name: contact-evaluation

    Required: Yes

  • Conditions: 

    connect:InstanceId

• SubmitContactEvaluation
  
  • Description:  Grants permission to submit a contact evaluation in the specified Amazon Connect instance. Answers included in the request are merged with existing answers for the given evaluation. If no answers or notes are passed, the evaluation is submitted with the existing answers and notes. You can delete an answer or note by passing an empty object ({}) to the question identifier
  • Access:  Write
  • Resources: 

    Name: contact-evaluation

    Required: Yes

  • Conditions: 

    connect:InstanceId

• UpdateContactEvaluation
  
  • Description:  Grants permission to update details about a contact evaluation in the specified Amazon Connect instance. A contact evaluation must be in the draft state. Answers included in the request are merged with existing answers for the given evaluation. An answer or note can be deleted by passing an empty object ({}) to the question identifier
  • Access:  Write
  • Resources: 

    Name: contact-evaluation

    Required: Yes

  • Conditions: 

    connect:InstanceId

• UpdateEvaluationForm
  
  • Description:  Grants permission to update details about a specific evaluation form version in the specified Amazon Connect instance. Question and section identifiers cannot be duplicated within the same evaluation form
  • Access:  Write
  • Resources: 

    Name: evaluation-form

    Required: Yes

  • Conditions: 

    connect:InstanceId

Resources

• evaluation-form
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/evaluation-form/${FormId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

• contact-evaluation
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/contact-evaluation/${EvaluationId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

Updates

Actions

• ListTagsForResource
  
  Resources
  
  • ＋ contact-evaluation
  • ＋ evaluation-form
• TagResource
  
  Resources
  
  • ＋ contact-evaluation
  • ＋ evaluation-form
• UntagResource
  
  Resources
  
  • ＋ contact-evaluation
  • ＋ evaluation-form