Amazon Connect Cases (cases)

Additions

Actions

• BatchGetField
  
  • Description:  Grants permission to retrieve information about the fields in the case domain
  • Access:  Read
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Field

    Required: Yes

• BatchPutFieldOptions
  
  • Description:  Grants permission to update the field options in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Field

    Required: Yes

• CreateCase
  
  • Description:  Grants permission to create a case in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Field

    Required: Yes

    Name: Template

    Required: Yes

• CreateDomain
  
  • Description:  Grants permission to create a new case domain
  • Access:  Write
• CreateField
  
  • Description:  Grants permission to create a field in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

• CreateLayout
  
  • Description:  Grants permission to create a layout in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

• CreateRelatedItem
  
  • Description:  Grants permission to create a related item associated to a case in the case domain
  • Access:  Write
  • Resources: 

    Name: Case

    Required: Yes

    Name: Domain

    Required: Yes

• CreateTemplate
  
  • Description:  Grants permission to create a template in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Layout

    Required: Yes

• GetCase
  
  • Description:  Grants permission to retrieve information about a case in the case domain
  • Access:  Read
  • Resources: 

    Name: Case

    Required: Yes

    Name: Domain

    Required: Yes

    Name: Field

    Required: Yes

• GetCaseEventConfiguration
  
  • Description:  Grants permission to retrieve information about the case event configuraton in the case domain
  • Access:  Read
  • Resources: 

    Name: Domain

    Required: Yes

• GetDomain
  
  • Description:  Grants permission to retrieve information about the case domain
  • Access:  Read
  • Resources: 

    Name: Domain

    Required: Yes

• GetLayout
  
  • Description:  Grants permission to retrieve information about the layout in the case domain
  • Access:  Read
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Layout

    Required: Yes

• GetTemplate
  
  • Description:  Grants permission to retrieve information about the template in the case domain
  • Access:  Read
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Template

    Required: Yes

• ListCasesForContact
  
  • Description:  Grants permission to list cases for a specific contact in the case domain
  • Access:  List
  • Resources: 

    Name: Domain

    Required: Yes

• ListFieldOptions
  
  • Description:  Grants permission to list field options for a single select field in the case domain
  • Access:  List
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Field

    Required: Yes

• ListFields
  
  • Description:  Grants permission to list fields in the case domain
  • Access:  List
  • Resources: 

    Name: Domain

    Required: Yes

• ListTagsForResource
  
  • Description:  Grants permission to list the tags for the specified resource
  • Access:  Read
• ListTemplates
  
  • Description:  Grants permission to list templates in the case domain
  • Access:  List
  • Resources: 

    Name: Domain

    Required: Yes

• PutCaseEventConfiguration
  
  • Description:  Grants permission to insert or update the case event configuration in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

• SearchCases
  
  • Description:  Grants permission to search for cases in the case domain
  • Access:  Read
  • Resources: 

    Name: Domain

    Required: Yes

• SearchRelatedItems
  
  • Description:  Grants permission to search for related items associated to the case in the case domain
  • Access:  Read
  • Resources: 

    Name: Case

    Required: Yes

    Name: Domain

    Required: Yes

• TagResource
  
  • Description:  Grants permission to add the specified tags to the specified resource
  • Access:  Tagging
  • Resources: 

    Name: Case

    Required: No

    Name: Domain

    Required: No

    Name: Field

    Required: No

    Name: Layout

    Required: No

    Name: RelatedItem

    Required: No

    Name: Template

    Required: No

  • Conditions: 

    aws:TagKeys

    aws:RequestTag/${TagKey}

• UntagResource
  
  • Description:  Grants permission to remove the specified tags from the specified resource
  • Access:  Tagging
  • Resources: 

    Name: Case

    Required: No

    Name: Domain

    Required: No

    Name: Field

    Required: No

    Name: Layout

    Required: No

    Name: RelatedItem

    Required: No

    Name: Template

    Required: No

  • Conditions: 

    aws:TagKeys

• UpdateCase
  
  • Description:  Grants permission to update the field values on the case in the case domain
  • Access:  Write
  • Resources: 

    Name: Case

    Required: Yes

    Name: Domain

    Required: Yes

    Name: Field

    Required: Yes

• UpdateField
  
  • Description:  Grants permission to update the field in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Field

    Required: Yes

• UpdateLayout
  
  • Description:  Grants permission to update the layout in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Layout

    Required: Yes

• UpdateTemplate
  
  • Description:  Grants permission to update the template in the case domain
  • Access:  Write
  • Resources: 

    Name: Domain

    Required: Yes

    Name: Template

    Required: Yes

Resources

• Domain
  
  • Arn:  arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

• Field
  
  • Arn:  arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/field/${FieldId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

• Layout
  
  • Arn:  arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/layout/${LayoutId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

• Template
  
  • Arn:  arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/template/${TemplateId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

• Case
  
  • Arn:  arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/case/${CaseId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

• RelatedItem
  
  • Arn:  arn:${Partition}:cases:${Region}:${Account}:domain/${DomainId}/case/${CaseId}/related-item/${RelatedItemId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

Conditions

• aws:RequestTag/${TagKey}
  
  • Description:  Filters access by tags that are passed in the request
  • Type:  String
• aws:ResourceTag/${TagKey}
  
  • Description:  Filters access by tags associated with the resource
  • Type:  String
• aws:TagKeys
  
  • Description:  Filters access by tag keys that are passed in the request
  • Type:  ArrayOfString