Amazon Connect (connect)

Additions

Actions

• CreateContactFlowModule
  
  • Description:  Grants permission to create a contact flow module in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: contact-flow-module

    Required: Yes

  • Conditions: 

    aws:RequestTag/${TagKey}

    aws:TagKeys

    connect:InstanceId

• DeleteContactFlow
  
  • Description:  Grants permission to delete a contact flow in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: contact-flow

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• DeleteContactFlowModule
  
  • Description:  Grants permission to delete a contact flow module in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: contact-flow-module

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• DescribeContactFlowModule
  
  • Description:  Grants permission to describe a contact flow module in an Amazon Connect instance
  • Access:  Read
  • Resources: 

    Name: contact-flow-module

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• ListContactFlowModules
  
  • Description:  Grants permission to list contact flow module resources in an Amazon Connect instance
  • Access:  List
  • Resources: 

    Name: instance

    Required: Yes

• UpdateContactFlowMetadata
  
  • Description:  Grants permission to update the metadata of a contact flow in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: contact-flow

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• UpdateContactFlowModuleMetadata
  
  • Description:  Grants permission to update the metadata of a contact flow module in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: contact-flow-module

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

• UpdatedescribeContent
  
  • Description:  Grants permission to update contact flow module content in an Amazon Connect instance
  • Access:  Write
  • Resources: 

    Name: contact-flow-module

    Required: Yes

  • Conditions: 

    aws:ResourceTag/${TagKey}

    connect:InstanceId

Resources

• wildcard-queue
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/queue/*
• wildcard-quick-connect
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/transfer-destination/*
• contact-flow-module
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/flow-module/${ContactFlowModuleId}
  • Conditions: 

    aws:ResourceTag/${TagKey}

• wildcard-contact-flow
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/contact-flow/*
• wildcard-agent-status
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/agent-status/*
• wildcard-phone-number
  
  • Arn:  arn:${Partition}:connect:${Region}:${Account}:instance/${InstanceId}/phone-numbers/*

Updates

Actions

• ListContactFlows
  
  Resources
  
  • ＋ {'name': 'wildcard-contact-flow', 'is_required': True}
  • － {'name': 'instance', 'is_required': True}
• ListAgentStatuses
  
  Resources
  
  • ＋ {'name': 'wildcard-agent-status', 'is_required': True}
  • － {'name': 'instance', 'is_required': True}
• ListQueues
  
  Resources
  
  • ＋ {'name': 'wildcard-queue', 'is_required': True}
  • － {'name': 'instance', 'is_required': True}
• ListPhoneNumbers
  
  Resources
  
  • ＋ {'name': 'wildcard-phone-number', 'is_required': True}
  • － {'name': 'instance', 'is_required': True}
• ListQuickConnects
  
  Resources
  
  • ＋ {'name': 'wildcard-quick-connect', 'is_required': True}
  • － {'name': 'instance', 'is_required': True}
• ListTagsForResource
  
  Resources
  
  • ＋ agent-status
  • ＋ contact-flow-module
  • ＋ hours-of-operation
• TagResource
  
  Resources
  
  • ＋ agent-status
  • ＋ contact-flow-module
  • ＋ hours-of-operation
• UntagResource
  
  Resources
  
  • ＋ agent-status
  • ＋ contact-flow-module
  • ＋ hours-of-operation